Refund Policy

Last updated: May 2026

Overview

Tessera AI offers a credit-based generation system. This Refund Policy explains under what circumstances refunds are issued.

Subscription Plans

All subscription payments are non-refundable except in cases where:

• You were charged in error due to a platform bug.
• Your account was double-charged within the same billing cycle.
• You request a refund within 48 hours of your initial subscription purchase and have not used any credits from that billing period.

We do not offer prorated refunds for cancellations mid-cycle. You will retain access to your plan until the end of the current billing period.

Credits

Credits are consumed when a generation is initiated, regardless of whether the output meets your expectations. This is because computational resources are used upon generation start.

• Unused credits at the end of a billing cycle do not roll over unless your plan specifies otherwise.
• Credit top-up purchases are non-refundable once credits have been applied to your account.
• If a generation fails due to a confirmed platform error, affected credits will be restored to your account.

How to Request a Refund

To request a refund, contact our support team at support@tessera3dai.com with:

• Your account email address
• Order or transaction reference number
• Reason for the refund request

We aim to respond within 3–5 business days.

Chargebacks

Filing a chargeback without first contacting us may result in immediate account suspension. We encourage you to contact us directly to resolve any billing issues.

Company Information & Governing Law

Tessera AI is operated by Investfree LTD (Company Registration: HE 444549). Our registered address is Cyprus. This policy is governed by the laws of the Republic of Cyprus.

Changes to This Policy

We reserve the right to update this policy at any time. Continued use of the platform after changes constitutes acceptance of the revised policy.